Update IQ panel 2 software via SD card - Qolsys IQ panel 2

UPDATE IQ PANEL 2 SOFTWARE VIA SD CARD

If you are not able to update your panel's software using the Wi-Fi connection, follow the steps below to use an SD card:

*NOTE: If manually applying the 2.5.2 software update via the patch tag below to a panel currently running 2.5.0 or 2.5.1 software, you must FIRST change the “log level” to Verbose in order to ensure the patch gets applied. To do this go to Settings/Advanced Settings/Installation/System Logs. Then change the log level to Verbose. You may then update like normal via the patch tag in the instructions below. If the update is pushed remotely from Alarm.com this step is done automatically and no action or manual log level change is required. 

Note: Your IQ Panel must be on software version 2.0.1 or higher to install this update. Please contact tech [email protected] if you need additional assistance.

1- Insert a micro SD card into your computer. (*We recommend using a "class 4" or higher micro SDHC card with 4gb-16gb storage space)

2- Click the download link below (we recommend saving it to your desktop)
DOWNLOAD SOFTWARE PATCH

3- Once the file is downloaded:
- Locate the file called "Software-Patch-252.zip"
- Right click this file and select "Unzip" or "Open"
- You should see a folder with three (3) files inside: "2.5.2.20200403_b2_full_upgrade.zip" "release.txt" and "signature"
- Drag ALL THREE files to your SD card. These are the ONLY files you'll need, so delete ANY other files
- Safely remove the SD card from your computer

4- Slide your micro SD card into the slot on the right side of the IQ Panel.
5- Swipe down from the top of the screen and touch "Settings"
6- Touch "Advanced Settings" and enter a valid installer code (default is 1111)
7- Touch "Upgrade Software"
8- Touch "Upgrade Using SD Card"
9- The panel will search the SD Card for the patch and begin downloading it automatically.
10- Once complete touch "OK" to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

11- Eject the SD Card:
- Swipe down from the top of the screen and touch "Settings"
- Touch "SD Card"
- Touch "Unmount SD card"
- Remove the SD Card from the side slot by pushing it in slightly, it should then "spring" back out