Your alarm system that protects the premises is directly connected to our monitoring facility, which registers all alarm conditions sent to it. After dispatching the authorities, our Central Monitoring Station contacts the key holder designated by the customer to respond to the premises.
One of the more important aspects of the alarm monitoring process is the timely access afforded to the emergency responding agencies by the key holder. Often this can contribute to the speedy resolution of the alarm condition and can potentially lessen damage.
Please note that any changes to the key holder list should be brought to the attention of the Central Monitoring Station at once. You can sumbit changes by any of the following means:
- Create a Help Desk support ticket
- Email us directly at support@acadiantotalsecurity.com
Please make sure all key holders on your list comply with the following:
- They have keys to the property and/or to have access to the property through a Lock Box or other such device.
- To understand that the Central Monitoring Station will be calling the key holder for response at the time of the alarm – day or night.
- To understand how to operate the alarm system and be competent to run it.